Job Title: Customer Support Specialist.
Purpose:  Provide support, consulting and training for customers.
Status: Reports to President, Products.

Responsibilities

• Provides support to customers by telephone and e-mail.
• Provides support to customers through on-site visits, workshops, and users group meetings.
• Consults with customers concerning the most effective use of the software.
• Performs in-house and on-site training.
• Identifies, replicates and describes software bugs.
• Describes and submits enhancement and customization requests.
• Reviews and assists with writing user documentation.
• Assists marketing team with library conferences, demonstrations, RFP responses, etc.
• Assists with the preparation of specifications for conversion of data elements in data load projects.

Skills

• Motivated and service oriented.
• Excellent trouble-shooting skills.
• Excellent written and oral communication skills.
• Willing to travel domestically and internationally.

• 2 years of library experience.
• Familiarity with MARC format and library automation.
• Familiarity with OPAC, Cataloging and Circulation.
• Knowledge of Acquisitions and Serials.

• Experience with open-source software including Koha and Evergreen.
  

EDUCATION REQUIREMENTS

About LibLime

We are an equal opportunity employer offering competitive salaries and benefits and a casual work environment. If you have the personal and professional skills for this position and want to work in a rapidly growing technology company, we invite you to send us your resume and salary requirements.